Privacy Policy

Last Updated: September 25, 2026

1. Introduction

Welcome to PitStop ("we," "our," or "us"). We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website and use our platform, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to all users of our platform, including:

  • Service Providers (Auto Shops): Businesses and their authorized staff members using our platform for business management, inventory, and booking.
  • Customers (Vehicle Owners): Individuals searching for, booking, or reviewing automotive services.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

A. Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, phone number, and password. Auto shops will also provide business names, physical addresses, and operational details.
  • Staff Information: Auto shops may input information about their employees or technicians (e.g., names, schedules, and job assignments) to utilize our staff management features.
  • Vehicle & Service Data: Customers may provide vehicle details (make, model, year, VIN) and service history when requesting quotes or booking appointments.
  • Transaction Information: When processing payments, subscriptions, or marketplace transactions, we collect billing details. Note: We use Stripe as our third-party payment processor. We do not store full credit card numbers on our servers; this data is managed securely by Stripe.
  • User-Generated Content: Information you submit through our platform, such as customer reviews, ratings, and communications between shops and customers.

B. Information We Collect Automatically

  • Usage Data: Details of your visits to our platform, including traffic data, location data, logs, referring/exit pages, and the resources that you access and use on the platform (such as interactions with the inventory or loyalty program features).
  • Device Information: Information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type.

3. How We Use Your Information

We use information that we collect about you or that you provide to us to:

  • Present our platform and its contents to you.
  • Facilitate the booking of automotive services and communication between Service Providers and Customers.
  • Process payments, subscriptions, and payouts via our third-party payment processor.
  • Provide Service Providers with SaaS tools to manage their inventory, staff assignments, and promotional loyalty programs.
  • Publish public-facing customer reviews and ratings.
  • Notify you about changes to our platform, updates to your bookings, or low-stock inventory alerts.
  • Improve our platform, customer service, and user experience.

4. Disclosure of Your Information

We do not sell your personal information. We may disclose aggregated, non-personally identifiable information about our users without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

  • Between Users: To facilitate the marketplace, we share necessary information between Customers and Service Providers (e.g., sharing a customer's vehicle issue and contact info with the auto shop they booked).
  • To Service Providers and Contractors: We use third parties to support our business, such as cloud hosting providers and payment processors (e.g., Stripe), who are bound by contractual obligations to keep personal information confidential.
  • For Legal Reasons: To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our platform. Any transmission of personal information is at your own risk.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to:

  • Access the personal data we hold about you.
  • Request correction of any inaccurate or incomplete data.
  • Request the deletion of your personal data.
  • Opt-out of promotional communications.

To exercise any of these rights, please contact us using the information below.

7. SMS Marketing & Consent (TCPA / A2P 10DLC)

Users may opt-in to receive SMS text messages during the appointment booking process or voluntarily via our dedicated consent form at https://mypitstopapp.com/sms-opt-in. By opting in, you provide Prior Express Written Consent (PEWC) to receive SMS text messages from PitStop regarding your appointment, vehicle inspection approvals, and promotional offers. Your consent is voluntary and is not a condition of any purchase. You may opt out of marketing SMS at any time by replying STOP to any message, or by disabling SMS notifications in your account settings. Opting out will not affect transactional messages related to your active bookings.

Mobile information will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.

8. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the platform.

9. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: